Privacy Policy
Last Updated: August 2026
At Zeriva Store, we respect the privacy of our customers and website visitors. This Privacy Policy explains what information may be collected when you visit our website, place an order, or contact us, and how that information may be used.
We aim to collect and use only the information reasonably necessary to process orders, arrange delivery, provide customer support, operate our website, and meet applicable legal or business requirements.
1. Information We May Collect
When you place an order, contact us, or use certain features of Zeriva Store, we may collect information necessary to provide our services.
This information may include:
- Name
- Mobile number
- Email address
- Shipping and billing address
- PIN code
- Order and product details
- Information voluntarily provided when contacting Customer Support
- Basic technical or website usage information where applicable
We aim to collect only information reasonably necessary for operating our store and providing our services.
2. How We Use Your Information
Customer information may be used to:
- Process and confirm orders
- Prepare or customize ordered products
- Arrange shipping and delivery
- Provide order and delivery updates
- Communicate with customers regarding their orders
- Provide customer support
- Handle eligible replacements and refunds
- Prevent fraudulent or unauthorized transactions
- Maintain necessary transaction and order records
- Maintain website security and functionality
- Comply with applicable legal, tax, accounting, or regulatory requirements
We do not intend to use personal information for unrelated purposes without an appropriate basis.
3. Order & Delivery Information
Information such as your name, address, PIN code, phone number, email address, and order details may be required to process and deliver your order.
Relevant information may be shared with courier, logistics, fulfilment, production, or other service providers where reasonably necessary to complete your order.
We aim to share only the information reasonably necessary for the relevant service.
4. Payment Information
Online payments may be processed through third-party payment gateways, banks, UPI providers, or other financial service providers.
Where payments are handled directly by these providers, Zeriva Store does not need to directly receive or store your complete debit card, credit card, UPI credentials, passwords, or other complete payment authentication details.
Payment service providers may process transaction information according to their own privacy policies, security practices, and applicable legal requirements.
5. Sharing of Personal Information
Zeriva Store does not intend to sell or rent customers' personal information.
Personal information may, however, be shared where reasonably necessary with:
- Courier and logistics providers
- Payment processors and financial service providers
- Website hosting and technical service providers
- Production or fulfilment partners where required for an order
- Customer-support service providers, where applicable
- Government, regulatory, judicial, or other authorities where disclosure is required by applicable law
6. Information Retention
We do not aim to retain personal information for longer than reasonably necessary.
However, certain information may need to be retained for legitimate purposes including order records, accounting, customer support, fraud prevention, dispute resolution, tax requirements, legal compliance, and other legitimate business requirements.
The period for which information is retained may therefore vary depending on the type of information and the purpose for which it is required.
7. Cookies & Website Technologies
Our website may use cookies and similar technologies that are necessary or useful for website functionality.
These technologies may be used for purposes such as:
- Maintaining your shopping cart
- Remembering website or checkout preferences
- Enabling checkout functionality
- Website security and fraud prevention
- Improving website functionality and performance
- Basic analytics or measurement, where applicable
Third-party plugins or services integrated with our website may also use cookies or similar technologies according to their own practices.
8. Data Security
We take reasonable measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or unauthorized disclosure.
However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their devices, passwords, OTPs, and other authentication information.
9. Third-Party Services
Zeriva Store may use third-party services to operate the website and fulfil customer orders, including payment gateways, courier companies, hosting providers, website plugins, fulfilment providers, and other technical services.
These third parties may process information necessary to provide their respective services and may have their own privacy policies.
Zeriva Store is not responsible for the independent privacy practices of third-party websites or services.
10. Third-Party Links
Our website may contain links to websites or services operated by third parties.
When you leave Zeriva Store and access a third-party website, that website's own privacy policy and terms may apply.
We encourage customers to review the privacy practices of third-party websites before providing personal information to them.
11. Children's Privacy
Our products and services are intended to be purchased by individuals who are legally capable of entering into a transaction, or with the involvement or consent of a parent or legal guardian where required by applicable law.
We do not knowingly seek to collect children's personal information for purposes unrelated to providing our legitimate services.
12. Your Privacy Requests
Subject to applicable law, customers may contact us regarding their personal information, including requests to access, correct, update, or delete eligible personal information.
Certain information may need to be retained even after a deletion request where retention is necessary for legal compliance, accounting, transaction records, fraud prevention, dispute resolution, or other legitimate requirements.
13. Marketing Communications
If Zeriva Store offers promotional communications through email, SMS, WhatsApp, or other communication channels, such communications will be handled in accordance with applicable requirements.
Where an opt-out option applies, customers may request to stop receiving promotional communications.
Please note that necessary transactional or service-related communications concerning an existing order may still be sent where required to process or support the order.
14. Fraud Prevention & Website Security
Information may be used where reasonably necessary to identify or prevent fraudulent transactions, misuse, unauthorized activity, security threats, or abuse of our website and services.
We may take appropriate action where suspicious or fraudulent activity is reasonably identified.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, technology, business practices, legal requirements, or website functionality.
The latest version will be published on this page with an updated Last Updated date.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Zeriva Store
Email:
info@zerivastore.com
Contact Us: Zeriva Store Customer Support
By using Zeriva Store, you acknowledge that you have read this Privacy Policy and understand how information may be handled as described above.