Shipping & Delivery Policy
Last Updated: August 2026
This Shipping & Delivery Policy explains the shipping, processing, and delivery terms applicable to orders placed with Zeriva Store.
This policy should be read together with our Terms & Conditions and other applicable policies available on our website.
Please review this policy carefully before placing an order with us.
1. Shipping Options & Charges
Zeriva Store offers shipping across eligible serviceable locations within India.
Shipping charges may vary depending on the product, order value, delivery location, package size, weight, shipping method, or other applicable factors.
Some products or orders may qualify for Free Shipping, while shipping charges may apply to others.
Any applicable shipping charges will generally be displayed during checkout or otherwise communicated before the order is confirmed or paid.
2. Estimated Delivery Time
Orders are generally expected to be delivered within approximately 7–10 days after dispatch/order processing, depending on the product and delivery location.
Because many of our products may be custom-made or prepared specifically against an order, additional processing or production time may be required before dispatch.
Delivery timelines are estimates and are not guaranteed delivery dates.
3. Order Processing
After an order is successfully placed, it may undergo confirmation, processing, customization or production, quality checks, packaging, and dispatch.
Processing times may vary depending on the product.
Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.
4. Third-Party Shipping & Fulfilment
We may use third-party courier companies, logistics providers, suppliers, manufacturers, or fulfilment partners to process and deliver orders.
In certain cases, a third-party supplier or fulfilment partner may hold inventory and ship the product directly to the customer.
Therefore, products from the same order may sometimes arrive in separate packages or on different dates.
5. Order Tracking
Where tracking is available, tracking details may be provided after the order has been dispatched.
Please note that tracking information may take some time to update after the shipment has been handed over to the courier partner.
6. Delivery Delays
Delivery may occasionally be delayed due to circumstances such as courier or logistics delays, weather conditions, public holidays, high order volumes, transportation disruptions, operational issues, natural events, or other circumstances outside our reasonable control.
If we become aware of a significant delay, we may provide an updated estimated delivery timeline where reasonably possible.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate shipping address, PIN code, mobile number, and other required delivery information while placing an order.
Zeriva Store will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, or other customer-related reasons, additional shipping charges may apply for re-shipment.
8. Delivery Attempts
Customers should ensure that they or an authorized person are available to receive the shipment.
Courier partners may make a limited number of delivery attempts. If delivery cannot be completed, the shipment may be returned to the sender.
Additional shipping charges may apply if the customer requests re-shipment.
9. Damaged or Tampered Package
If the package is visibly damaged, opened, tampered with, or severely crushed at the time of delivery, customers should refuse delivery wherever reasonably possible.
If you receive a damaged or incorrect product, please follow our Return, Replacement & Refund Policy, including applicable reporting and evidence requirements.
10. Inspection & Unboxing Video
Customers are strongly advised to inspect the package upon delivery and make a clear, continuous, and unedited unboxing video showing the sealed package and the complete opening process.
This may be required as supporting evidence for claims involving a damaged or incorrect product, subject to applicable consumer law.
11. Multiple Products in One Order
If an order contains multiple products, they may be processed or dispatched separately.
As a result, you may receive multiple shipments, and each shipment may have a different delivery date.
12. International Shipping
Currently, Zeriva Store does not offer international shipping.
Orders can only be delivered to locations within India that are serviceable by our available delivery partners.
13. Undeliverable or Returned Shipments
An order may be returned to us if delivery cannot be completed because of reasons including an incorrect address, unavailable recipient, unsuccessful delivery attempts, refusal of delivery without an applicable reason, or other delivery-related issues.
Where appropriate, customers may be required to pay additional shipping or re-shipping charges before the order is sent again.
14. Shipping Charges & Refunds
Shipping, handling, COD, or other delivery-related charges may be non-refundable, except where required under applicable law or where the issue is attributable to an error for which Zeriva Store is responsible.
Any approved product refund will be handled according to our Return, Replacement & Refund Policy.
15. Contact Us
If you have questions regarding shipping, delivery, tracking, or this policy, please contact Zeriva Store Customer Support.
Contact Us: Zeriva Store Customer Support
Terms & Conditions: View Terms & Conditions
Zeriva Store reserves the right to modify or update this Shipping & Delivery Policy from time to time.